Lead Business System Analyst

This is a fully remote position, open to applicants in California.

📋 Description

• Identify business requirements through interviews, analysis, and documentation of business processes, including both current and future models.

• Evaluate and uncover existing gaps through research, planning, use cases, and supporting documentation.

• Collect requirements from business units and clients to pinpoint desired outcomes.

• Create test scenarios and scripts in a well-structured manner.

• Oversee and carry out test execution while ensuring that test results are properly documented.

• Manage the re-testing of defects and issues, maintaining the Defect Log.

• Convey the opportunities and limitations of Mitel enterprise applications to management.

• Provide updates and communication to various Mitel business functions, management, and IT departments.

• Escalate issues as necessary.

• Comprehend Mitel business entities and their inter-divisional relationships.

• Visualize, articulate, and resolve complex problems and concepts.

• Make informed decisions based on available data.

• Foster positive relationships with stakeholders and colleagues at all levels.

⛳️ Requirements

• A multifaceted approach to problem-solving.

• Capacity to quickly assimilate data and information to generate innovative ideas.

• Comfortable with adopting new concepts, methods, and technologies.

• Remains updated with emerging trends and ideas.

• Takes initiative and demonstrates a drive to achieve success.

• Seeks out challenging situations and provides positive, energetic support to others.

• Understands and applies general business practices effectively.

• Ability to articulate business value propositions to Mitel business functions, supervisors, and peers.

• Follows through on commitments and accepts responsibility for errors.

• Displays professional and appropriate emotional responses in various situations.

• Capable of multitasking and managing multiple stakeholders.

• High proficiency with Microsoft applications.

• Familiarity with the Mitel Toolchain Architecture.

• Must be authorized to work in the United States; Mitel is not providing sponsorship for US work authorization for new applicants.

🏝️ Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• Disability Insurance

• Matching 401(k) plan

• Paid time off (holiday, vacation, and sick leave)

• Employee Assistance Program

• Reward and Recognition Programs

• Inclusive working environment

• Equal opportunities

• Training and career development programs