Lab Systems Architect

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee the technical aspects of designing, testing, provisioning, and implementing Learning Lab environments.

• Manage and uphold lab snapshots, addressing configuration defects as they emerge.

• Collaborate with Education Coordinators and Leadership to enhance lab usage policies.

• Analyze VM usage reports and metrics to ensure alignment with budgets and demand.

• Provide support for LMS system integrations as necessary.

• Act as the primary escalation point for lab-related problems and coordinate with solution providers to resolve intricate issues across all learning lab platforms.

• Allocate and reset user training accounts as needed.

• Keep abreast of new feature releases across all educational platforms.

• Offer on-call support for lab systems utilized in global training programs, including availability during evenings and weekends when required.

• Regularly analyze help desk tickets to identify recurring issues, usage trends, and knowledge gaps.

• Suggest targeted training, updated documentation, or additional support resources to proactively tackle common challenges and enhance user experience.

• Conduct training for internal and partner instructors on lab systems.

• Work in conjunction with Training Operations, Delivery Management, IT, and Application teams to refine workflows, system functionality, and user experience.

• Manage stakeholder expectations and requirements in relation to lab systems and processes.

• Identify and resolve cross-functional issues to ensure company-wide alignment on lab system requirements.

• Document system configurations, best practices, and technical procedures.

• Own and maintain the Education Services Revenue Report, providing monthly updates to the Finance department.

• Assist in the creation and maintenance of Education Services forms, lists, automations, and integrations as required.

⛳️ Requirements

• Expertise in SQL and at least one of the following databases: Oracle, MS SQL Server, IBM DB2, or MySQL.

• Proficiency in PostgreSQL.

• Experience with managing hypervisor solutions and SaaS platform architecture.

• Familiarity with Syniti platforms: Stewardship Tier, ADM, SKP, and Migrate (ADMM) is advantageous.

• Knowledge of Microsoft Forms, Power Automate, Power BI, and SharePoint.

• Experience with Windows Server and Azure Active Directory.

• Understanding of the Software Development Life Cycle (SDLC).

• Strong skills in technical writing and documentation.

• Excellent communication, collaboration, and stakeholder management skills.

• Familiarity with GraphQL queries and mutations (preferred).

• A proactive self-starter approach to problem-solving.

• Strong project management capabilities.

• Ability to juggle multiple priorities in a fast-paced environment.

• A passion for educational technology and continuous improvement.

🏝️ Benefits

• Confidence in your abilities.

• Opportunities for growth.

• Supportive environment.

• Curiosity and genuine interest in your development.

• Recognition for your contributions.

• A transparent organisation.

• Our commitment to inclusion.