L3 Support Engineer – Full Stack Support

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Ensure the stability, performance, and ongoing enhancement of AIM's systems.

• Take full ownership of high-severity production incidents from start to finish.

• Design and optimize AI-driven support workflows.

• Collaborate with teams and stakeholders across the globe.

• Provide mentorship to L1/L2 engineers.

⛳️ Requirements

• 5–8 years of experience in Production Support, Support Engineering, or Site Reliability Engineering.

• 3 years of experience managing L2/L3 escalations in cloud or distributed systems.

• Excellent troubleshooting abilities across applications, infrastructure, and integrations.

• Strong understanding of ITIL processes within ITSM tools.

• Proficiency in scripting and automation using Python, PowerShell, or Bash.

• Familiarity with API integrations.

• Experience with major cloud platforms such as Azure, AWS, or GCP.

• Practical experience in AI-driven workflows.

• Knowledge of RAG, vector databases, or orchestration frameworks.

• Preferred certifications in ITIL, Azure/AWS/GCP, or AI/ML disciplines.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Flexible work hours.

• Paid time off.

• Remote work options.