L1 Technical Support Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Deliver first-level technical assistance by addressing customer inquiries

• Conduct preliminary issue assessment

• Aid in the daily management of the platform's operations

• Work in conjunction with relevant departments to ensure consistent system functionality

• Swiftly resolve technical issues

⛳️ Requirements

• Higher education or incomplete higher education, with a preference for graduates from technical institutions

• Experience with monitoring and logging tools, including Datadog, Grafana, Sentry, and ELK (particularly Kibana)

• Fundamental understanding of web markup languages (HTML, CSS)

• Proficient in English

• Proficient in Russian

• Knowledge of GitLab (or similar) CI/CD pipelines

• Understanding of Application Programming Interfaces (APIs)

🏝️ Benefits

• Opportunities for full-time remote work and flexible hours

• Private health insurance

• An extra day off each calendar year

• Sports benefits

• Comprehensive mental health program

• Complimentary online English lessons with a native speaker

• Attractive referral program

• Access to training, internal workshops, and opportunities to attend international professional conferences and corporate events