KYC Specialist

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Oversee the influx of documents for primary user authentication;

• Manually handle KYC documentation, primarily for clients;

• Evaluate and process verification results from third-party identity verification providers, making decisions on approvals or escalations as necessary;

• Establish the necessary document requirements for user verification;

• Identify fraudulent activities in identity, payment, and residence documents, as well as spot inconsistencies in automated verification outcomes;

• Comply with established quality control standards for daily responsibilities, achieve target service level agreements (SLAs), and effectively manage workload;

• Recognize key fraudulent activities and aid in the formulation of robust fraud prevention measures;

• Ensure the accuracy and completeness of data submitted by clients;

• Guide clients on missing KYC documentation and verification criteria;

• Make determinations regarding the approval of clients' KYC documentation and outcomes from third-party verifications;

• Skillfully utilize various CRM systems and identity verification platforms.

⛳️ Requirements

• Intermediate or higher proficiency in English

• Capability to process substantial amounts of data swiftly

• Willingness to work within a rotating shift schedule

• Relevant prior experience in customer care, customer onboarding, or customer experience

• Understanding of fundamental KYC and AML protocols.

🏝️ Benefits

• Focus on Health & Wellness

• Worldwide Medical Coverage

• Opportunities for Growth

• Benefits Programs (reimbursement for gym, dental care, psychological services, etc.)

• Rewards Based on Performance

• Dynamic Work Environment