Key Customer Manager

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Develop and implement engagement strategies for Key Medical Experts and Key Accounts in collaboration with the Regional Sales Director.

• Facilitate a unified ONE BIOGEN strategic engagement model for key accounts within the designated territory.

• Identify emerging opportunities and trends to foster collaborations that enhance patient access and improve care quality.

• Engage regularly with leading KMEs, prescribers, and administrators to assess account needs and uncover potential partnership opportunities.

• Work closely with local sales teams and cross-functional partners, including marketing, managed care, and patient services.

• Enhance account engagement and build Biogen's trust and value among key customers.

• Manage communication pathways between Biogen and healthcare provider offices.

• Recognize issues and formulate timely, compliant recommendations.

⛳️ Requirements

• A minimum of 7+ years of experience in the pharmaceutical or biotech industry.

• Ideally, 2+ years of experience in the multiple sclerosis disease state or another related chronic condition.

• Preferred account management experience; navigating complex accounts is critical for success.

• Previous management and/or cross-functional experience is strongly preferred.

• Technical expertise in healthcare reimbursement from both patient and provider perspectives.

• Proven ability to establish effective relationships through mutual respect and trust.

• Comfort in working with ambiguity and without predefined processes and structures.

• Quick identification of issues and the development of timely, compliant recommendations.

• Exceptional presentation skills.

• Ability to convey ideas clearly and succinctly to groups or individuals.

• Advanced understanding of Biogen’s organizational culture.

• Knowledge of current and potential future policies, practices, trends, technologies, and information affecting the business and organization.

• Strong knowledge of regional and national managed care.

• Excellent organizational and communication skills.

• Familiarity with patient privacy laws, including HIPAA and similar state regulations.

• Advanced knowledge of compliance with OIG and regulatory standards.

• Demonstrated ability to navigate complex and ambiguous environments.

• Strong problem-solving abilities.

• A BS/BA degree is required.

• A valid driver’s license is mandatory; driving is an essential responsibility.

• Proven long-term adherence to Corporate Compliance Policies.

🏝️ Benefits

• Medical, Dental, Vision, & Life insurance coverage.

• Access to Fitness & Wellness programs, including fitness reimbursement.

• Short- and Long-Term Disability insurance options.

• A minimum of 15 days of paid vacation annually.

• Additional year-end shutdown leave (December 26-31).

• Up to 12 company-paid holidays plus 3 paid days off for Personal Significance.

• 80 hours of sick leave granted per calendar year.

• Paid Maternity and Parental Leave benefits.

• Participation in a 401(k) program with company-matched contributions.

• Employee stock purchase scheme.

• Tuition reimbursement up to $10,000 per calendar year.

• Opportunities to participate in Employee Resource Groups.

• Incentives for short-term and long-term performance, including cash bonuses and equity opportunities.