Junior Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Serve as the primary technical liaison for platform support, ensuring the stability, availability, and continuity of services.

• Evaluate and investigate incidents, determine root causes, and suggest fixes or enhancements in collaboration with product and development teams.

• Assist in failure analysis, validate solutions, monitor deployments, and conduct post-deployment evaluations.

• Develop and sustain system monitoring, alerts, and operational metrics.

• Play a role in incident prevention and ongoing improvement initiatives.

• Log, document, and monitor technical incidents to ensure traceability, maintain history, and facilitate clear communication among involved teams.

• Analyze logs, databases, and services to diagnose and rectify technical issues.

• Contribute to enhancements in support processes, automation, verification workflows, and technical documentation.

• Ensure effective communication and alignment with software user teams, assisting in the resolution of technical issues and supporting product development.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Systems, Computer Engineering, or a related field.

• Prior experience in a support role.

• Strong communication abilities and comfort interacting with diverse teams and audiences.

• Capacity to identify, analyze, and resolve issues in a timely and organized manner.

🏝️ Benefits

• Transportation allowance.

• Parking (subject to availability).

• Health plan with no monthly premium for the employee; co-pay applies to exams and consultations.

• Dental plan with a monthly co-pay.

• Life insurance at no cost to the employee.

• Flexible meal/food allowance.

• Partnership with SESC.

• Physical health program - TotalPass.

• Day Off – Healthcare professional.

• Childcare assistance (subject to internal policy).