Junior Student Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will serve as the primary contact for our participants, ensuring effective training operations while managing general administrative tasks and light IT responsibilities.

• You are tasked with overseeing the smooth execution of administrative processes related to course delivery, acting as a liaison between the teaching staff and participants.

• Your duties include processing education vouchers, preparing contract documents, recording absences, and issuing certificates upon successful course completion.

• You will assist participants, prospective candidates, and colleagues with inquiries or issues via video calls or phone, offering practical support.

• You will maintain close communication with our funding organizations regarding reporting and the extension of measures for participants.

• You will contribute to enhancing internal processes to continually improve the participant experience.

⛳️ Requirements

• Communication & service mindset: You communicate in a clear, friendly, and solution-oriented manner, enjoying the active support of participants.

• Structure & reliability: You work methodically, effectively prioritize tasks, and maintain oversight even when managing multiple concurrent topics.

• Ownership & initiative: You operate independently, proactively address issues, and seek pragmatic solutions rather than awaiting instructions.

• Empathy & tact: You can empathize with various life situations and provide respectful support, even during challenging moments.

• Hands-on mentality: You thrive in a dynamic environment with diverse tasks and aim to make a meaningful impact.

• German: You possess native-level proficiency in German (C2) for speaking and writing.

• Tools & digital skills: You are a confident user of Google Workspace (Gmail, Calendar, Docs, etc.) and ideally have some initial experience with CRM/support tools such as HubSpot.

🏝️ Benefits

• 100% remote — work from the location where you are most productive.

• Competitive salary package that reflects your responsibilities and impact.

• Flexible working hours and a high-trust environment — we focus on results.

• Structured onboarding and personal development through regular feedback.

• Team spirit despite remote work — we regularly meet for team events (mostly in Germany).

• EGYM Wellpass — discounted membership (€16/month) with access to numerous fitness and sports offers in Germany.

• Alternatively: Givve card — €50 monthly tax-free allowance for personal use in Germany (e.g., purchases, shopping).

• BusinessBike — lease your preferred bike to maintain mobility and activity in daily life.