Junior Network Support Engineer

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Deliver technical assistance via incoming tickets, phone calls, and emails.

• Diagnose and resolve networking challenges within Cisco and Cisco Meraki environments.

• Assist end users and client IT teams in a dynamic service setting.

• Configure and troubleshoot VLANs, firewall rules, VPNs, routing, DNS, DHCP, and wireless networking problems.

• Utilize Zendesk and ticketing systems to oversee incidents and service requests.

• Escalate complex technical matters when needed while ensuring clear communication with clients.

• Collaborate with senior engineers on network troubleshooting and operational enhancements.

• Uphold professionalism and maintain calm communication in high-pressure situations.

⛳️ Requirements

• A minimum of 2 years of experience in Network Support, Service Desk, Technical Support, or related roles.

• Solid understanding of networking principles, including: TCP/IP, Subnetting, VLANs, Routing, DNS, DHCP, and Firewall basics.

• Knowledge equivalent to CCNA-level networking.

• Practical experience in troubleshooting networking environments.

• Proficient in English (both written and spoken).

• Experience in customer-facing or support-focused roles.

• Ability to work methodically and maintain composure under pressure.

• Experience in managing tickets, incidents, and troubleshooting requests.

🏝️ Benefits

• 100% remote work—enjoy flexibility while collaborating with a global team.

• Work on real-world digital products at the intersection of business, technology, and data.

• Equipment provided by the company.

• Training and certifications funded by the company.

• Exposure to enterprise-level clients and global infrastructure projects.