Junior Level 1 Support Analyst, Bilingual (Spanish)

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver first-level technical assistance to users.

• Address inquiries and requests through chat, phone, and the Service Portal in Spanish for IT-related matters.

• Ensure effective management and accurate documentation of requests.

• Resolve incidents within the defined scope of responsibilities.

• Escalate issues appropriately when required.

• Oversee backlog management.

• Handle telephone extension management.

• Contribute to the ongoing continuity and quality of IT services.

⛳️ Requirements

• Relevant knowledge and experience in the field.

• Proficient spoken Spanish (conversational level).

• Ongoing or completed education in a field related to IT.

• Proficiency in English for reading and writing.

🏝️ Benefits

• CLT employment contract (compliant with Brazilian employment regulations).

• Opportunities for remote work.

• Discounts available for courses, universities, and language schools.

• Access to Stefanini Academy, featuring a platform with free, up-to-date online courses and certificates.

• Mentorship opportunities.

• Benefits club for medical consultations and examinations.

• Medical assistance (health insurance).

• Dental assistance (dental insurance).

• Meal allowance or food voucher provided.

• Discount club offering deals at partner establishments.

• Travel club offering discounts and perks for travel.

• Pet care benefits and partnerships available.