Junior Customer Success Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Conduct onboarding meetings and webinars for new clients, assisting them in utilizing one of our products - Noa Notes.

• Communicate with clients primarily via phone, email, and video, engaging in outbound interactions, resolving issues, and providing prompt product support.

• Handle situations related to churn and respond to various challenges encountered in daily operations.

• Work within Hubspot to manage the pipeline, tickets (e.g., payment errors, farming), and prioritize tasks effectively.

• Participate in team meetings, provide feedback, and support the implementation of enhancements in products and processes.

• As needed, assist with other products and projects within the team, such as ZL Payments, NFZ, Marketing 360, or Featured Profile.

⛳️ Requirements

• Experience in remote customer service, either outbound or inbound, across various communication channels.

• Initial experience in sales or post-sales, including conducting client conversations, asking questions, active listening, and managing objections.

• Proactivity in independently taking actions, sharing insights, and influencing processes.

• Ability to multitask and openness to diverse challenges and products.

• Strong organizational skills and the ability to prioritize tasks, with flexibility in determining the order of actions.

• Customer-centric approach coupled with assertiveness - the ability to say no in a reasonable manner.

• Willingness to grow and engage in new projects, enthusiasm for action, and curiosity in project work.

• Basic technical skills and English language proficiency of at least B1 level.

🏝️ Benefits

• Employment contract (initially for a 3-month probation period, followed by an indefinite term).

• Base salary of 6000 PLN gross and a monthly bonus of up to 960 PLN gross, which increases with career development.

• Remote work from Monday to Friday, with hours from 8 AM to 4 PM or 9 AM to 5 PM.

• A two-week introductory training with our trainers (we will teach you how to work with our product and use available tools and systems), followed by support from a buddy and Team Leader.

• An additional day off for your birthday.

• Free English language classes.

• Subsidy for the Multisport card.

• Premium medical insurance with Signal Iduna and access to psychological care.

• Necessary work tools (laptop, headphones).