Junior Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist our Customer Success team by addressing user inquiries from Germany.

• Create and execute your own ideas and strategies for user communication.

• Work alongside colleagues in Berlin and Brussels to enhance our user outreach and messaging efforts.

• Participate in ongoing experiments aimed at improving Customer Success in Germany, including user journeys in Accountable's mobile and web applications.

• Conduct basic reporting and assess key customer satisfaction metrics.

• Collaborate closely with the Marketing and Product teams to ensure a seamless customer journey.

⛳️ Requirements

• A completed degree or vocational training, or equivalent professional experience.

• You are a friendly, approachable individual with excellent communication skills and a solid sense of empathy.

• You possess strong empathy and can easily relate to our German users' experiences.

• You demonstrate a proactive mentality, are motivated, and focused on achieving results.

• You have an interest in self-employment and related topics.

• Ideally, you already have some experience in this field.

• You have outstanding written and spoken German and can communicate effectively.

• You are comfortable conversing in business English.

• You are enthusiastic about working in a growing, highly motivated startup and enjoy contributing actively through your role.

🏝️ Benefits

• A competitive salary (€40,000).

• We cover the cost of your Deutschlandticket (German public transport pass).

• Meal subsidy for your lunch.

• Permanent contract — we aim for a long-term partnership.

• An international, highly motivated team.

• Long-term prospects with opportunities for career advancement.

• Excellent working conditions with the option for home-office.

• Team events and offsites throughout Europe.

• Opportunities for exchange and collaboration with our Brussels office.

• A steep learning curve through significant ownership and responsibility.

• Direct collaboration with management and the founders.