Junior Customer Service Representative, English – Polish

This is a fully remote position, open to applicants in Poland.

📋 Description

• Deliver exceptional customer support for inquiries related to banking and card services.

• Manage incoming calls and written communications from customers in both Polish and English.

• Aim to resolve customer issues during the initial contact whenever feasible.

• Assist customers with questions about their accounts, payments, billing, and card services.

• Refer more complicated cases to specialized teams as necessary.

• Ensure accurate documentation is maintained within internal systems.

• Foster positive and professional relationships with customers.

⛳️ Requirements

• Proficient in Polish (C1) and English (B2), both written and spoken.

• Completion of secondary education (high school diploma).

• Customer-focused attitude with a strong willingness to learn.

• Excellent communication and interpersonal abilities.

• Basic computer literacy, including proficiency in MS Office and the ability to navigate various systems.

• Capacity to adhere to procedures and meet deadlines.

• Previous experience in customer service, call center, or banking is preferable.

• Interest in financial products and customer support is a plus.

🏝️ Benefits

• Stable employment within a well-known international company.

• Comprehensive onboarding and paid training provided.

• Clear career progression paths and opportunities for internal development.

• A friendly and supportive team environment.

• Competitive salary along with a comprehensive benefits package.

• Performance-based incentives available for qualifying employees.

• Inclusive benefits focused on financial wellbeing, health, and wellness.

• Ongoing development opportunities, including training, educational support, and career advancement pathways.

• Employee recognition programs that celebrate achievements and milestones.