Junior Client Success Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee a portfolio of client accounts while serving as the main point of contact on a daily basis.

• Take full responsibility for the delivery and implementation of the mental health benefits platform for designated clients.

• Execute client program plans that align with workforce requirements and established objectives.

• Foster and nurture robust relationships with HR and business stakeholders.

• Enhance client satisfaction, retention, and growth within your account portfolio.

• Collaborate with internal teams, including Sales, Product, Clinical, Marketing, and Delivery.

• Monitor engagement, utilization, and outcome data to assess account health and performance.

• Gather and disseminate client feedback to facilitate improvements in products and services.

⛳️ Requirements

• Background in client success, account management, customer success, HR, healthcare, or a similar field.

• Ability to independently manage client relationships and multiple accounts.

• Excellent organizational and project management abilities.

• Effective communicator who builds trust with both clients and internal teams.

• Analytical thinker comfortable working with data and metrics.

• Proactive and accountable, with the ability to manage priorities efficiently.

• A keen interest in mental health, wellbeing, or employee benefits is advantageous.

🏝️ Benefits

• Global company – experience a diverse workplace with colleagues from nearly 20 countries.

• Generous leave policy – enjoy time off to rest and rejuvenate.

• Christmas week off – a company-wide holiday during Christmas, separate from annual leave.

• Birthday leave – take a day off to celebrate your birthday.

• Quarterly mental health days – receive one day off each quarter to focus on your wellbeing.

• Flexible work arrangements – adapt your work style to fit your lifestyle and objectives.

• Work-life balance – a culture that prioritizes personal time and long-term wellness.

• Medical coverage – comprehensive insurance for your peace of mind.

• Performance bonus – high achievers are recognized and rewarded.

• Development budget – an annual allowance to support your professional growth.

• Mental health support – premium access to our mental health app and resources, along with a dedicated budget for clinical and psychiatric care.

• Socials and communities – enjoy regular non-work events and activities to connect and have fun together.