Junior Bilingual Support Analyst

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Provide support to users;

• Monitor and escalate ticket issues;

• Deliver Level 1 support (N1);

• Log and track all requests from registered users in the ticket management system;

• Classify and prioritize tickets based on established guidelines;

• Address incidents such as unauthorized access, viruses, and software reinstallation;

• Document and forward tickets related to hardware, software, infrastructure issues managed by other teams, service requests, tickets requiring on-site assistance, and data recovery.

⛳️ Requirements

• Currently pursuing a university degree;

• Proficient in advanced English.

🏝️ Benefits

• Meal allowance or meal voucher;

• Discounts for courses, universities, and language schools;

• Access to Stefanini Academy — a platform offering free, current online courses with certification;

• Mentorship opportunities;

• Benefits club for medical consultations and examinations;

• Health insurance coverage;

• Dental insurance coverage;

• Perks club with discounts at leading establishments;

• Travel club benefits;

• Pet benefit program.