Japanese/English Gaming Support Agent

This is a fully remote position, open to applicants in Japan, +5 more countries.

📋 Description

• As a Gaming Support Agent at 5CA, you will address customer support inquiries for a designated game studio.

• You will assist players with account and technical difficulties, as well as resolve questions related to purchases and gameplay.

• You will collaborate with a team of agents, guided by a Team Lead and an Operations Manager, while participating in training modules designed to enhance your skills and professional growth.

• You will stay informed about the client's latest projects and updates, as well as previous releases and branding, ensuring players continue to enjoy their favorite games.

⛳️ Requirements

• You must speak Japanese at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum).

• You should possess extensive gaming knowledge and a passion for anything related to video games.

• You need to own a PS4, PS5, Xbox One, Xbox Series X, Nintendo Switch, or a modern gaming PC/laptop.

• You are a quick learner, proactive, and excel at troubleshooting.

• You must have a dedicated quiet workspace located within your home.

• (Optional) Experience in a customer service setting is an advantage.

🏝️ Benefits

• The opportunity to work 100% remotely, eliminating commute time and travel expenses.

• A role within a dynamic international company with ambitious clients in gaming, e-commerce, and technology.

• A relaxed, diverse, and inclusive culture with colleagues from over 80 countries, speaking more than 25 languages, where we celebrate each individual's uniqueness.

• Access to innovative digital tools and comprehensive training, including our library of online courses.

• Various learning and career development initiatives offered throughout the year.

• Engaging employee activities and involvement in 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, and Women of 5CA, among others.