Italian Speaking Player Support Specialist

This is a fully remote position, open to applicants in Bulgaria, +5 more countries.

📋 Description

• Deliver exceptional technical and account support to players through chat, email, and social media platforms.

• Efficiently and empathetically resolve intricate in-game issues to guarantee an outstanding player experience.

• Keep abreast of the latest Gaming & Esports titles to offer knowledgeable, community-oriented assistance.

• Act as the brand's voice when engaging with the Italian-speaking gaming community.

• Work in conjunction with internal teams to escalate critical bugs or security issues reported by players.

• Maintain comprehensive documentation of player interactions using CRM systems.

• Aid in the ongoing enhancement of support protocols within the Gaming & Esports landscape.

⛳️ Requirements

• Native or fluent in Italian, both spoken and written.

• Possession of a valid EU passport (required).

• A true enthusiasm for Gaming & Esports, with an understanding of industry trends and player culture.

• Strong problem-solving abilities and capacity to thrive in a fast-paced team environment.

• Previous experience in customer support or community management is highly desirable.

• Excellent English communication skills for effective collaboration with a diverse team.

🏝️ Benefits

• Competitive Monthly Salary.

• Fully Paid Training.

• Health Insurance.

• Fully Paid Relocation Package (flight, transfer, hotel) included to ensure a smooth transition for your new life in Sofia.

• Monthly Performance Bonus for high-achieving specialists.

• Career development opportunities within the Gaming & Esports industry.