IT User Support Specialist I

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Deliver daily technical assistance to end users among teammates

• Engage with users to identify and diagnose issues

• Troubleshoot, correct faults, and escalate concerns as necessary

• Efficiently and promptly address users’ problems, inquiries, or complaints

• Support the assessment of hardware and software

• Suggest upgrades or enhancements to the IT infrastructure

• Carry out additional tasks as assigned

⛳️ Requirements

• Generally requires minimal to no prior experience or higher education

• Daily technical support for systems related to hardware and software

• Ability to troubleshoot, rectify faults, and escalate issues

• Timely and effective resolution of users’ problems, inquiries, or complaints

• Evaluation of hardware and software

• Recommendations for upgrades or improvements to IT infrastructure

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability coverage

• Paid time off

• Retirement savings through a 401(k) plan

• Wellness resources

• Incentive compensation, bonuses, or other variable compensation for eligible positions, subject to applicable plans and performance criteria