IT User Support Specialist I

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Deliver daily technical assistance to fellow end users.

• Address and troubleshoot technical issues by engaging in discussions with users.

• Diagnose faults, implement solutions, and escalate issues as necessary.

• Effectively and promptly resolve users’ inquiries, issues, or complaints.

• Aid in the evaluation of hardware and software solutions.

• Suggest enhancements or upgrades to the IT infrastructure.

• Provide support for personal computers, servers, mainframe applications, data/voice networks, and ERP systems.

• Acquire, install, and update PC components and software.

• Collaborate with internal support, operations groups, or vendors to troubleshoot issues.

• Offer real-time support for ERP systems, identify problems, and conduct user training.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Generally requires minimal experience or advanced education.

• Provides daily technical support for hardware and software systems.

• Skills in troubleshooting, fault resolution, and problem escalation.

• Ability to identify issues through user discussions.

• Capability to deliver timely resolutions for user inquiries, issues, or complaints.

• Ability to assist in hardware and software evaluations and suggest IT infrastructure enhancements.

• Must adhere to drug-free workplace policies.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability coverage.

• Paid time off.

• Retirement savings via a 401(k) plan.

• Wellness resources.

• Incentive compensation, bonuses, or other variable compensation may be available for certain roles, subject to applicable plans and performance criteria.