IT Support Specialist

This is a fully remote position, open to applicants in Denmark.

📋 Description

• You will primarily receive your cases via phone and provide support ranging from end-users to IT managers at our clients.

• Management of tickets in ITSM systems and providing telephone support.

• Troubleshooting and incident management within Microsoft 365, Intune, and general infrastructure.

• User administration in Active Directory and Microsoft tenants.

• Server and hosting environments.

⛳️ Requirements

• Familiarity with Windows, M365, MS Office 365, and Azure.

• Experience in troubleshooting and problem-solving in Citrix and RDS environments, as well as the ability to install apps and configure GPOs.

• Ability to find solutions to IT challenges, ensuring mobile management and security through Intune.

• A solid technical understanding, whether you are a recent graduate or an experienced professional.

• Motivated by providing telephone customer support and assisting customers with various issues during each call.

• Proficient in both verbal and written communication in Danish and English.

🏝️ Benefits

• A diverse daily experience with insights into various industries, clients of different sizes, and a range of IT challenges that will develop you both technically and commercially.

• Being part of a team that emphasizes camaraderie and collaboration.

• Personal development through individual training and certification opportunities.

• Flexibility and the possibility to work from home, along with a balance between work and leisure.

• Social and professional activities – and 1600 teammates cheering you on.