Senior Technical Customer Support Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Provide support and guidance to ClickHouse users, customers, and prospects through various channels including cases, chat, Slack, community interactions, and meetings.

• Create solutions utilizing ClickHouse Cloud and ClickHouse open-source for documentation, knowledge bases, blogs, meetups, webinars, and training sessions.

• Collaborate with global Support Services, Engineering, Go to Market, and Product Management teams to identify user and customer requirements.

• Contribute to mentoring, training, and knowledge sharing initiatives.

• Offer first-line technical support and professional responses within established SLAs across ticketing systems, email, Slack, chat, and phone communications.

• Foster strong, trusted relationships with colleagues, customers, and partners.

⛳️ Requirements

• Extensive technical knowledge in ClickHouse open-source or ClickHouse Cloud, or related fields such as SQL databases, OLAP, cloud-native SaaS, or distributed systems.

• Prior technical experience as a Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer.

• Availability according to a schedule that ensures high-quality 24x7 support in a global, distributed setting.

• Excellent written and verbal communication skills in English.

• Capability to work fully remotely with reliable internet connectivity.

• Strong teamwork, global engagement, empathy, and a problem-solving mindset for challenging situations.

• Ability to cultivate trusted relationships with colleagues, customers, and partners.

• Self-motivated, curious, and enthusiastic about continuous learning and professional development.

• Bonus: Experience with ClickHouse.

• Bonus: Familiarity with OSS and open-source technologies.

• Bonus: Experience with cloud platforms such as Azure, GCP, or AWS.

• Bonus: Knowledge of data pipelines including Kafka, Kinesis, Spark, or RabbitMQ.

🏝️ Benefits

• A flexible work environment that is globally distributed and remote-friendly.

• Employer contributions towards healthcare expenses.

• Stock options granted to every new team member.

• Flexible time off in the US and generous leave entitlements in other countries.

• A $500 allowance for home office setup for remote employees.

• Opportunities to connect with colleagues during company-wide offsite events.