IT Support Engineer

📋 Description

• Design, implement, administer, and utilize: Google Workplace; MDM systems for: MacOS, iOS; and a password management system.

• Prepare instructions and documentation for team members and company employees.

• Facilitate knowledge transfer, mentoring, and coaching for team members and employees.

• Engage in problem-solving and incident investigation.

• Administer and utilize various external SaaS services.

• Manage access to systems.

• Oversee the management of the company’s IT assets.

• Provide remote support for employees facing hardware and software challenges.

⛳️ Requirements

• Strong experience and knowledge in administering Google Workspace (G-Suite) including Email, DNS, blacklists, backups, and other Google services.

• Excellent proficiency in managing users' operating systems: MacOS.

• Advanced understanding of the operational principles of Atlassian products: JIRA, Confluence, etc.

• Experience in administering MDM systems.

• (Optional) Familiarity with task automation and a good understanding of programming languages such as Bash, PowerShell, Python, etc.

• Strong verbal and written communication skills with users and colleagues.

• Systematic approach to task completion.

• Proactive work attitude.

• Clear comprehension of business requirements.

• High level of self-organization and accountability.

• Systematic approach to service development and work processes.

• Proficiency in Russian and English at B1-B2 level.

🏝️ Benefits

• Benefit Bar – up to €250/month: A flexible monthly budget you can allocate for what matters most to you, including sports, mental health, coworking, home office, or medical-related expenses.

• Fully remote work option from almost any location.

• Optional office access and relocation support.

• Flexible, asynchronous-friendly work environment.

• Budget available for courses, certifications, and professional development.

• Support for language learning.

• Opportunities for cross-team learning and knowledge sharing.

• Medical insurance or reimbursement depending on location.

• Access to mental health support services.

• Financial assistance for significant life events.

• Merchandise shop with a rewards system.

• Team offsite gatherings and company events.