IT Service Technician, IT Administrator

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will manage pre-qualified support tickets that our Direct Support team (both remote and on-site) cannot resolve.

• You will troubleshoot and resolve software, network, and server issues within our clients' systems, both remotely and on-site.

• You will carry out installations and configuration changes at client sites that fall outside of project scopes, both remotely and on-site.

• You will assist the Direct Support team with technical challenges and incidents that they are unable to resolve independently.

• You will take charge of documenting IT systems and any modifications made to them.

⛳️ Requirements

• You must have completed technical training and possess relevant professional experience.

• You are knowledgeable in common server and network technologies, including Windows Servers, firewalls, and patch management solutions.

• You are capable of managing IT projects from assessment through planning and execution to successful completion.

• You naturally adopt a systematic approach to challenges and maintain composure even in challenging situations.

• Communication is one of your key strengths, and you remain calm during crises.

• You have a passion for learning something new every day.

• You take responsibility, have a friendly demeanor, and are focused on customer satisfaction.

• You hold yourself to high standards regarding the quality of your work.

• You are a collaborative team player.

🏝️ Benefits

• Regular training & certifications – We invest in your growth and actively support you in enhancing your expertise.

• Family-oriented and appreciative work environment – Here, you're not just a number; you're an integral part of the team.

• Regular team events – Enjoy activities like Battle Kart and other joint events!

• Flexibility for mobile work after onboarding – Once you're settled in, you can occasionally work remotely, providing you flexibility while maintaining team spirit in the office.

• Complimentary drinks & snacks – Coffee, water, fruit, and light refreshments are always available.

• Health support – We contribute to your gym or sports membership to help you stay active.

• Meyer Menü – Healthy and delicious lunch options – You can conveniently order lunch through Meyer Menü, and we help cover the costs to support your daily nutrition.

• Corporate Benefits – We give back to you with a variety of discounts and special offers for your leisure and daily life.

• Your ideas are valued – You can actively contribute to product development if you wish.

• Strong team support – We collaborate and tackle tasks together.

• Regular feedback & development discussions – Your opinion matters to us.

• A modern working environment in a growing IT company – Together, we are shaping the future.

• Top-notch work equipment – Height-adjustable desks and modern hardware enhance your workday experience.

• Diverse responsibilities – No two days are alike; boredom is not an option.