IT Administrator

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Offer support and assistance to users on Windows and MacOS as needed

• Manage, support, and oversee Internal IT infrastructure

• Operate within a Global IT Service Desk framework, documenting all incidents and requests, along with their acknowledgments and resolutions

• Ensure effective handling of all support tickets

• Collaborate closely with other departments to uphold systems uptime

• Proactively monitor and assess the health and availability of systems

• Enhance the internal knowledge base with technical documentation and manuals

• Administer user management for various systems based on predefined profiles

• Assist in the rollout of new applications and services

• Conduct testing and evaluation of new technologies, both hardware and software

• Collaborate with Security teams to assist with IT Systems and User audits

⛳️ Requirements

• Relevant experience in a similar position

• Proficient in Windows & MacOS client administration

• Familiarity with Azure AD & Endpoint Manager

• Knowledgeable in systems and networking

• Experience with Jira, Confluence, and JAMF is considered an advantage

• Capable of meeting deadlines

• Practical experience in installing IT hardware and software

• Strong analytical skills and proficiency in English communication

🏝️ Benefits

• Flexible working arrangements

• Opportunity for repeat engagements based on performance