Intercultural Program Specialist, English Speaker

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee training programs from authorization to delivery, ensuring compliance with service level agreements, client specifications, and maintaining exceptional customer service standards.

• Enhance client growth and profitability by optimizing current client revenue, converting authorizations and initiations, and identifying opportunities for upselling and cross-selling.

• Engage with learners to understand their needs, address issues, and escalate any non-standard programs or complaints.

• Manage and provide support to the global trainer network.

• Keep track of trainers’ certifications and skills.

• Assist trainers in navigating daily challenges and pair them with learners based on their needs, location, and objectives.

• Work collaboratively with internal teams and client representatives to investigate and address learner feedback, low ratings, exceptions, and program-related concerns.

• Ensure accurate maintenance of program data and documentation, including platform records, tracking files, billing, payments, invoicing, and timely reporting to clients.

• Act as the primary liaison for the coordination of training programs.

• Report directly to the Regional Manager for Client Success Partnerships.

⛳️ Requirements

• Proficient in English at an advanced level.

• Advanced skills in the Microsoft Office Suite.

• Prior experience in an international or multicultural organization.

• Ability to collaborate efficiently across cultures and with globally distributed teams.

• Strong organizational and time management abilities.

• Exceptional written and verbal communication skills.

• Confidence and readiness to communicate directly with stakeholders via phone.

• High level of intercultural sensitivity and awareness.

• Background or experience in intercultural skills and competencies.

• Capability to remain calm and effective under pressure.

• Proficient in managing multiple priorities and adapting to evolving situations.

• Knowledge of an additional language is an advantage, though not mandatory.

• Familiarity with the SIETAR network is beneficial, but not required.

• Resume must be provided in English.

🏝️ Benefits

• Work remotely from home.

• Opportunities to collaborate with colleagues in regional offices (if applicable).

• Generous paid time off.

• Public and personal holidays.

• Two company-wide days off annually.

• Language learning opportunities.

• Access to masterclasses.

• Professional development opportunities.

• Coaching and constructive feedback.

• Virtual wellbeing sessions.

• Team-building activities.

• Informal social clubs.

• Intercultural Assessment.

• Referral bonus through the Recommend a Friend program (conditions apply).

• Commitment to Diversity, Equity, and Inclusion Workplace Certification.