Integration Manager – Technical Support Specialist

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• The primary responsibility involves configuring and activating partners within the production environment.

• Manage API keys, ensure setups are verified, and analyze logs to resolve transaction issues.

• Accountable for the final technical verification and successful Go-Live launches for merchants.

• Daily responsibilities include pre-live configurations for merchants and setting up payment methods.

⛳️ Requirements

• A minimum of 1 year of experience in L2/L3 Tech Support or a proven background as a Senior Support Agent/Support Manager in a FinTech, Crypto, or payment processing sector.

• Experience with Logging & Troubleshooting: practical experience in working with logs and utilizing monitoring tools to identify transaction errors.

• Technical Knowledge: familiarity with client-server architecture, REST APIs, and JSON structures.

• Tool Proficiency: comfortable using Postman to confirm requests.

• Proficient in English (B2/C1) along with skills in Ukrainian/Russian.

🏝️ Benefits

• Opportunity to work remotely as part of a dynamic, international team.

• Competitive salary range determined by individual experience and contributions.

• Opportunities for career advancement into senior SRE, product, or engineering positions.

• A sense of impact and ownership in your work.

• A culture that encourages collaboration.