Integration Manager – Customer Support

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Configure and integrate new acquirers and payment providers into the payment orchestration environment using Corefy.

• Establish provider credentials, API access, routing logic, and payment methods within the platform.

• Create and manage merchant accounts, ensuring precise onboarding and production readiness.

• Assist merchants through the technical go-live processes, which include API integration and validation of payment setups.

• Provide guidance to clients on the most appropriate integration models, such as Host-to-Host, hosted payment pages, and API-based solutions.

• Serve as the primary technical point of contact for merchants post-launch, addressing integration-related incidents and operational support.

• Diagnose payment processing issues, webhook failures, routing inconsistencies, tokenization challenges, and 3DS-related errors.

• Collaborate with payment providers and external partners to resolve technical incidents and reduce downtime.

• Monitor live integrations and proactively detect anomalies, performance risks, or configuration issues.

• Maintain comprehensive technical documentation that covers integrations, workflows, recurring issues, and support procedures.

⛳️ Requirements

• A minimum of 2 years of experience in payments, FinTech, PSPs, acquiring, or technical merchant support environments.

• Practical experience with Corefy or comparable payment orchestration platforms is crucial.

• Solid understanding of payment infrastructure concepts, including H2H integrations, APIs, hosted payment pages, 3DS, tokenization, and webhooks.

• Proficiency in reading API documentation, testing endpoints, inspecting payloads, and troubleshooting integration flows.

• Experience working directly with merchants or clients in a technical, customer-facing role.

• Outstanding problem-solving and incident management skills in fast-paced operational settings.

• Strong communication skills, capable of conveying technical concepts clearly to non-technical stakeholders.

• Proficient in English, both written and spoken.

🏝️ Benefits

• Opportunity to be a part of a rapidly growing international payments and FinTech environment.

• High ownership role that directly influences merchant experience and platform performance.

• Flexible remote working model.

• Exposure to global payment infrastructure, acquiring networks, and modern orchestration technologies.

• Collaborative international team with robust operational and technical expertise.

• Career advancement opportunities within integrations, payment operations, or technical account management.

• A dynamic environment where your ideas and technical contributions directly affect processes and scalability.