Intake Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver administrative customer service support to claimants, providers, and claims management by processing and inputting new ancillary healthcare referrals.

• Offer telephonic and written assistance to both inbound and outbound customers.

• Swiftly receive service orders in accordance with the needs of claimants and customers.

• Provide exceptional customer service within a high-volume inbound and outbound call center setting.

• Ensure accurate data entry and thorough reviews are conducted.

• Acquire knowledge of and operate corporate proprietary systems.

• Input electronic emails, faxes, and data-feed orders into the coordination system.

• Keep all case stakeholders informed on a regular basis.

• Transcribe correspondence and reports from dictation accurately.

• Employ problem-solving and critical thinking skills to mitigate scheduling issues that may delay appointments.

• Achieve departmental production and quality performance standards.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• High School diploma is required.

• Previous experience in a detail-oriented customer service role is preferred.

• Capability to handle multiple tasks simultaneously and prioritize workload to meet set deadlines.

• Outstanding written and verbal communication abilities.

• Proficiency in computers and a strong technical aptitude.

• Competence in utilizing Microsoft Office and proprietary systems.

• Excellent interpersonal, time management, and organizational skills.

• Ability to maintain a professional and courteous demeanor during complex phone conversations.

• Capability to work both independently and as part of a team.

• Availability for a Monday–Friday shift from 2:30 PM to 11:00 PM EST.

🏝️ Benefits

• Medical (HDHP) with Pharmacy.

• Dental coverage.

• Vision insurance.

• Long Term Disability coverage.

• Health Savings Account.

• Flexible Spending Account options.

• Life Insurance.

• Accident Insurance.

• Critical Illness Insurance.

• Pre-paid Legal Insurance.

• Parking and Transit FSA accounts.

• 401K plan.

• ROTH 401K option.

• Paid time off.

• Opportunities for career advancement.

• A supportive workplace culture.