Intake Durable Medical Equipment Specialist

This is a fully remote position, open to applicants in South Dakota.

📋 Description

• Serve as the initial point of contact for patients, referral sources, and clinicians to facilitate the ordering and delivery of durable medical equipment, supplies, and services.

• Accurately and promptly process patient information to enhance satisfaction and optimize revenue.

• Receive inquiries and orders via telephone, fax, and email.

• Collect necessary documentation as per payer requirements, standard operating procedures, and compliance programs.

• Inform clinical staff and referral sources about documentation deficiencies.

• Request any missing documentation via email, in-basket messaging, phone calls, or other agreed-upon communication methods.

• Address customer concerns, questions, and complaints regarding sales orders or escalate complaints to Equip clinical staff.

• Anticipate patient needs and efficiently complete intake for equipment setup or supply delivery.

• Create new patient accounts and input demographic, physician, and insurance details.

• Obtain medical records, verify insurance, log prior authorizations and prescriptions, and initiate ABNs when necessary.

• Document intake information in the Equip patient account.

• Notify clinical staff once intake is finalized and the patient is ready for setup.

• Maintain a thorough understanding of billing, documentation, and reimbursement guidelines for Medicare, Medicaid, third-party, and contracted payers.

• Schedule patient appointments and conduct follow-up calls based on department assignments.

• Complete tasks with minimal supervision and exercise independent judgment.

• Carry out other duties as assigned by management.

⛳️ Requirements

• High school diploma or equivalent.

• Strong understanding of computer functionalities.

• Basic proficiency in Microsoft Office applications.

• Detail-oriented mindset.

• Excellent documentation abilities.

• Capability to follow tasks through to completion.

• Basic knowledge of the medical field.

• Previous experience in home medical equipment is advantageous.

🏝️ Benefits

• Salary range of $16.00 - $25.50 per hour.

• Full-time schedule with 40 scheduled weekly hours.

• Day shifts.

• EEO/AA employment protections.

• Disability accommodation support during the application process.