Intake Community Supports Representative

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Manage both inbound and outbound customer service calls, including effectively handling de-escalations while assisting clients with their meal orders.

• Respond to inquiries and deliver outstanding customer service.

• Enter order details into the designated client order system.

• Record all conversations with clients in the client information database.

• Ensure that all assigned clients are contacted and have an order documented.

• Reach out to case managers via phone, email, or fax when special circumstances arise regarding one of their clients.

• Operate swiftly and efficiently while ensuring the client does not feel hurried.

• Provide assistance to clients with reships following the completion of training.

• Help callers who ask about the Community Supports benefit and submit self-referrals for those who qualify.

• Inform clients of benefits that are about to expire within a 30-day window and offer help with reauthorization, or explain the next steps for those whose agencies do not allow Mom’s Meals to initiate the request.

• Clarify benefits, including nutritional counseling requirements and potential timelines for clients’ understanding.

⛳️ Requirements

• High school diploma or GED.

• At least 1 year of prior customer service experience.

• Familiarity with the Microsoft Office suite (Word/Excel/Outlook).

• Strong oral communication skills.

• Prior experience with data entry.

• A wired internet connection via an ethernet port is essential. A broadband internet connection wired to the home is required—Cable Modem/service or Fiber Optic only. No Satellite, 4/5G, or DSL connections.

• A quiet workspace that is free from distractions is necessary.

🏝️ Benefits

• Weekly pay.

• Paid time off available after 30 days of employment.

• Benefits offered after 30 days of employment.