Insurance Trainer – Assistant Manager, English

This is a fully remote position, open to applicants in Romania.

📋 Description

• Oversee the overall training requirements and ensure that adequate training resources are available to implement necessary new hire orientation and program training.

• Promptly identify resource limitations to align training plans with the capacity of training resources.

• Foster ongoing enhancement of Service Provider and program training materials as well as the entire curriculum in close cooperation with the training and outsourcing teams.

• Guarantee effective knowledge sharing and the establishment of sign-off/approval processes for both Training and Policy between the Service Provider and the team.

• Provide strategic direction to training and policy teams regarding process/curriculum and content enhancement opportunities.

• Create materials that adhere to process standards.

• Collaborate with the quality team to identify learning opportunities from quality audits, call calibrations, and client feedback.

• Assess and revise training materials to ensure they remain relevant and content is current.

• Develop process knowledge assessments, tracking and monitoring learning advancements.

• Implement process changes, updates, and workflow enhancements.

• Supervise content revisions based on feedback from subject matter experts.

• Conduct classroom training, fulfill refresher training sessions, and provide upskilling.

• Ensure that training performance is monitored and delivered according to requirements.

• Oversee course evaluations and manage employees during in-process training.

⛳️ Requirements

• A Bachelor’s degree in business, Education, Finance, Computer Science, or a related field.

• Extensive experience in training development and delivery, particularly within the fintech sector.

• Proven ability to design and deliver engaging training programs for varied audiences.

• Exceptional verbal, written, and presentation skills, with the capability to simplify complex technical concepts for non-technical audiences.

• Strong interpersonal abilities and the capacity to build rapport with trainees.

• Proficiency in utilizing e-learning platforms, presentation software, and other training tools.

• Demonstrated skills in assessing training needs and evaluating the effectiveness of training programs.

• Highly organized, detail-oriented, and capable of managing multiple projects simultaneously.

• Ability to tailor training methods to accommodate different learning styles and technical abilities.

• Minimum C1 English proficiency.

🏝️ Benefits

• Lead transformation efforts – Engage in pioneering work at the forefront of AI, automation, and digital innovation.

• Make a significant impact – Initiate change for global enterprises and tackle crucial business challenges.

• Accelerate your career – Gain practical experience, mentorship, and continuous learning opportunities.

• Collaborate with top talent – Join over 140,000 innovative thinkers and problem-solvers who challenge limits every day.

• Flourish in a values-driven culture – Our principles of courage, curiosity, and incisiveness, grounded in integrity and inclusion, empower your ideas to drive progress.