Insurance Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and evaluate tasks specific to clients using defined procedural methods.

• Manage workflow processes and instructional accounts effectively.

• Support the supervisor with departmental initiatives, including the preparation of daily reports, tracking quality and production, and compiling time audit reports.

• Facilitate training for new hires and provide on-the-job mentoring, ensuring all necessary tracking, progress, and status reports are completed.

• Collaborate with management to identify improvement opportunities in the performance of insurance specialists.

• Offer insights regarding account-related issues or personnel challenges while adhering to company policies.

• Address account and inventory inquiries from representatives and conduct research to provide accurate solutions.

• Assist with technical issues related to client systems, company systems, and payer websites, and initiate IT Help Desk tickets as required.

• Communicate with clients in a professional manner as instructed by management.

• Identify and maintain current work instructions.

• Contribute to enhancing employee engagement and fostering a positive employee morale.

• Additional client-specific daily tasks will be assigned as necessary.

⛳️ Requirements

• Significant experience in Insurance Claims, Billing, and Insurance Follow-Up.

• Detail-oriented with a professional approach to correspondence.

• Must possess experience with Anthem BCBS.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive work environment that values employee input.