Insurance Policy Administration Domain Trainee – Dutch

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Conduct office-based administrative tasks to ensure the efficient and high-quality handling of requests from various stakeholders, including external brokers, end clients, and internal underwriting teams.

• Serve as the primary contact for all escalations with both external and internal stakeholders by addressing inquiries within the administrative scope and directing other questions to the appropriate departments or roles.

• Act as a liaison among Policy Administrators, Team Coordinators, and Team Leaders.

• Execute accurate, timely, and efficient data entry of insurance risks according to client standards to achieve Service Excellence, along with general administrative responsibilities.

• Uphold exceptional service standards and key performance indicators (KPIs).

• Provide backup support to the Team Coordinator by keeping relevant KPIs updated and preparing management information reports as needed using various reporting tools and methods.

• Engage in and support process improvement initiatives.

• Contribute to technical support and the establishment of procedural best practices.

• Offer new ideas and assist the Management Team with execution efforts.

• Be accountable for having a backup for your senior tasks within the administration team.

• Handle more complex and time-intensive tasks.

• Serve as a reference point for technical and procedural best practices for other team members within the Policy Administration Team.

• Support the training of new staff and actively participate in the transition of new tasks.

• Maintain and update process documentation.

⛳️ Requirements

• Bachelor's degree in Economics (e.g., finance, accounting, or related fields).

• Proficient in both written and spoken English.

• Strong interpersonal skills with the ability to collaborate effectively within various teams.

• Excellent accuracy and attention to detail, ensuring high-quality output even under pressure and with high volumes of work.

• Inquisitive, eager to learn, and willing to challenge conventional approaches.

• Capable of organizing, prioritizing, and planning workloads to meet deadlines.

• Demonstrate personal integrity.

• Personable with the ability to easily build rapport and develop relationships.

• Strong customer focus.

• Possess personal culture and client management expertise.

• High motivation and willingness to learn.

• Ability to work effectively under time constraints.

• Experience in the insurance sector is advantageous.

🏝️ Benefits

• Be a transformation leader – Work at the forefront of AI, automation, and digital innovation.

• Make an impact – Drive change for global enterprises and tackle significant business challenges.

• Accelerate your career — Gain hands-on experience, mentorship, and continuous learning opportunities.

• Work with the best – Join over 140,000 bold thinkers and problem-solvers who challenge boundaries every day.

• Thrive in a values-driven culture – Our principles of courage, curiosity, and incisiveness, built on integrity and inclusion, empower your ideas to foster progress.