Insurance Customer Advisor

This is a fully remote position, open to applicants in Germany.

📋 Description

• Conducting telephone intake and managing motor vehicle and property damage claims

• Coordinating and overseeing incoming claims

• Providing competent, solution-focused support to our customers

• Performing general administrative duties

• Recording customer inquiries in the system

⛳️ Requirements

• Passion for assisting customers and engaging with them over the phone

• Excellent proficiency in German, both spoken and written

• Experience in customer service and/or the insurance sector is a plus but not mandatory

• Strong computer skills and knowledge of common Office applications

• Excellent communication skills and a demonstrated ability to work collaboratively in a team

🏝️ Benefits

• Fully remote work within Germany

• Shift premiums for weekends and public holidays — €30 per weekend day (prorated based on the hourly model)

• Flexible work arrangements available in full-time or part-time (Full-time positions require split shifts: 07:00–11:00 and 16:00–20:00)

• Paid and structured onboarding program — ideal for career changers

• A modern work environment with a culture of respect

• Attractive employee discounts with select partner companies