Insurance Associate, Spanish

This is a fully remote position, open to applicants in Guatemala.

📋 Description

• Call Management & Intake: Serve as the main gatekeeper for all incoming communications, ensuring a professional and inviting first impression.

• Policy Servicing & Admin Support: Manage insurance payment processing and address basic billing inquiries.

• Operational Efficiency: Fill gaps in team capacity by taking care of repetitive servicing tasks.

⛳️ Requirements

• Bilingual Proficiency: Must be fluent in both English and Spanish to cater to a client base that is approximately 60% Spanish-speaking.

• Communication Skills: Outstanding verbal and written communication skills; capable of managing high-volume inbound calls with confidence and composure.

• Insurance Experience: Previous experience with insurance servicing tasks (endorsements, intake, payments) is strongly preferred.

• Technical Aptitude: Proficient in using Zywave or similar Agency Management Systems and VOIP platforms.

• Proactive Problem Solver: You don’t merely relay messages; you actively seek solutions to meet the client's basic needs on the first call.

• Detail-Oriented: Diligent about accurately recording data to support the agency’s workflows.

• Resilient: Adaptable in a fast-paced setting where your role significantly influences the team's scalability.

🏝️ Benefits

• Medical Insurance: Provided for you.

• Allowances: Internet, Electricity, and Wellbeing.

• Bonuses: Performance-based, annual, and company-wide success bonuses.