Installation Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Travel extensively, 100% of the time, to customer sites within designated regions (air and/or road travel required).

• Install indoor Bluetooth beacons using 3M adhesive and adhere to specific placement guidelines to ensure optimal performance.

• Utilize an iPad or mobile device to plan installation layouts, register beacons and gateways, and finalize digital workflows/documentation.

• Install outdoor beacons and associated hardware, including mounting equipment, in various environmental conditions.

• Safely operate ladders and manage installation tools, ensuring adherence to safety protocols and site requirements.

• Diagnose basic hardware issues and confirm the functionality of beacons and gateways post-installation.

• Effectively communicate with customers, onsite contacts, and internal teams regarding project updates and any encountered issues.

• Test, validate, and ensure the functionality of installed hardware, software, and systems to guarantee optimal performance, reliability, and compliance with installation standards before project completion.

⛳️ Requirements

• Willingness and ability to travel 100%, including occasional last-minute trips.

• Proficient in using technology such as iPads, mobile applications, and digital documentation tools.

• Background in hardware installation, field service work, low-voltage wiring, or related hands-on technical roles (preferred but not mandatory).

• Capable of meeting the physical demands of the role, including climbing ladders, lifting and carrying installation equipment, standing and walking for extended periods (up to 9 hours daily), navigating large school campuses, and working in diverse indoor and outdoor settings, including warm weather conditions. Strong attention to detail, time management, and problem-solving skills are essential.

• Excellent professional communication and customer service skills.

• At least 1 year of experience in troubleshooting software, hardware, and networking issues.

• Over 1 year of experience in a customer-oriented role.

• Familiarity with IoT devices or systems design is advantageous.

• Experience working in highly regulated settings (e.g., schools, healthcare, government).

• Ability to follow detailed written installation instructions or diagrams accurately.

• Capable of working independently with minimal supervision.

🏝️ Benefits

• Remote-first work environment.

• Flexible paid time off policies.

• 11 paid holidays each year.

• Workplace flexibility.

• Affordable health insurance options (medical, dental, vision), with 100% coverage for employee-only medical plans.

• Company-sponsored life insurance, short-term disability (STD), and long-term disability (LTD).

• Pet insurance available.