Inside Sales, Customer Service Specialist

This is a fully remote position, open to applicants in Colombia, +4 more countries.

📋 Description

• Manage incoming calls and inquiries with friendliness, efficiency, and accuracy

• Conduct outbound follow-ups and reactivation campaigns via calls and text messages

• Provide accurate quotes, confirm details, and establish next steps

• Keep pipelines and notes organized in CRM and Slack

• Achieve daily performance goals and enhance close rates over time

• After the initial ramp-up period, optionally assist with recruiting tasks such as candidate calls, follow-ups, and confirmations

• Engage with potential customers, suggest the appropriate service, request bookings, and ensure consistent follow-up

• Assist in transforming positive initial experiences into lasting customer relationships

⛳️ Requirements

• Reliable, high-speed WiFi connection

• Quiet environment suitable for taking calls

• Proficient in spoken and written English

• Strong presence on the phone

• Comfortable using Slack, Google Sheets, and CRM systems

• High level of accountability and capability to adhere to structured processes

• Proficient typing skills and ability to switch quickly between tools

• Consistent availability during designated work hours

• No childcare or personal responsibilities during work hours

• Willingness to work part of the weekend following the training period

• Availability from 8:00am to 5:00pm Pacific Time, Saturday to Wednesday or Sunday to Thursday

🏝️ Benefits

• Incentive program

• Commission based on performance

• High achievers have the potential for rapid advancement into roles with greater responsibility and earnings

• Long-term position with investment in consistently strong performers

• Optional career growth opportunities in recruiting support

• Enhanced responsibilities and earning potential for top performers