Infrastructure and Advanced Support Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee and manage the Windows server infrastructure along with the corporate network (LAN/WAN/Wi-Fi).

• Handle account management, permissions, and access control using Active Directory and LDAP/ITIM tools.

• Deliver advanced technical support to users, addressing complex issues effectively.

• Create scripts to automate repetitive tasks as well as backup and maintenance procedures.

• Monitor endpoint and network security, addressing vulnerabilities proactively.

• Assist in the planning and execution of enhancements to cabling and physical/logical infrastructure.

⛳️ Requirements

• Proficient in diagnosing complex hardware and software issues.

• Familiarity with desktop operating systems Windows/Linux and various productivity tools.

• Experience in installing, configuring, managing, and maintaining Windows Server environments.

• Expertise in Active Directory, LDAP, and identity governance tools such as ITIM / IBM Security Verify Governance or equivalent.

• Strong understanding of networking concepts including switches, routing, TCP/IP, DNS, DHCP, VPNs, structured cabling, and corporate wireless networks.

• Knowledge of security best practices, patch management, firewalls, endpoint protection, and basic incident response protocols.

• Capability to develop automation scripts using PowerShell, Python, or Bash.

• Background in consultative support, ticket management (SLA), and specialized technical assistance.

• Microsoft certifications (AZ-104, MS-900 or equivalent) are preferred.

• Networking (CCNA) or Security (CompTIA Security+) certifications are advantageous.

• Awareness of ITIL / COBIT frameworks is a plus.

• Google technology certifications are an additional asset.

• Demonstrated proactivity and problem-solving skills in complex scenarios.

• Effective communication skills and resilience in end-user support situations.

• Strong organizational skills with an emphasis on technical documentation.

🏝️ Benefits

• Health and Dental Insurance

• Home Office Allowance

• Meal Allowance

• Paid Vacation

• Day Off on your birthday

• Health and Wellness Program

• Individual Development Program (IDP)