Information Representative — Government Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver friendly, knowledgeable, and solution-focused assistance to individuals seeking help over the phone.

• Support callers by responding to inquiries, processing transactions, or guiding them through various topics.

• Handle calls with the utmost discretion and maintain confidentiality at all times.

• Keep informed about updates and information that will be communicated.

⛳️ Requirements

• Availability to work from Monday to Friday between 8:00 AM and 4:00 PM.

• Ability to adapt to a varying workload based on organizational needs is a plus.

• Must have an internet connection of at least 25 Mbps and a secure, quiet workspace in Quebec.

• Proficiency in French, both spoken and written, is required.

• Knowledge of English is considered an asset.

• Completion of high school diploma or an equivalent qualification is necessary.

🏝️ Benefits

• Enjoy the comfort of working from home with equipment supplied by us.

• Receive a bilingualism premium of $1.00 per hour, when applicable.

• Participate in a fully paid training and mentorship program.

• Opportunity for extension of your role within the team.