In-Home Sales Specialist

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Provide exemplary customer service that aligns with Lowe's service standards consistently.

• Perform in-home consultations to identify customer requirements and suggest suitable home improvement products and services.

• Become an expert on all product lines and act as a reliable resource for customers seeking advice.

• Achieve or surpass set sales targets by utilizing effective closing techniques and solution-oriented selling approaches.

• Establish robust client relationships by actively listening, asking pertinent questions, and offering customized recommendations.

• Follow up with customers who have not yet made a purchasing decision, particularly during promotional events or critical sales periods.

• Maintain strong connections through proactive engagement with stores, associates, and regional partners.

• Sustain a healthy sales pipeline by pursuing new business opportunities and effectively managing ongoing customer interactions.

• Provide comprehensive updates to the Services Territory Sales Manager during routine check-ins.

• Clearly communicate with customers about product features, advantages, lead times, warranties, and installation processes.

• Accurately capture in-home measurements, confirm product choices, and secure agreement on subsequent steps, including scheduled follow-ups.

• Prepare for appointments by efficiently coordinating product samples, materials, and customer information.

• Confirm appointments 24 hours in advance and ensure all required tools and materials are prepared for the visit.

• Collaborate closely with general contractors, installers, and project teams to quote, sell, and create accurate job files.

• Ensure all project documentation, contracts, proposals, and pricing worksheets are completed in line with company standards.

• Submit paperwork and project details to the appropriate store teams for timely and precise project execution.

• Keep organized project folders, maintain clean and functional samples, and ensure all necessary collateral for product demonstrations is available.

• Adhere to all required safety protocols during in-home visits and while in the store to protect customers, associates, and oneself.

⛳️ Requirements

• High school diploma or GED, or equivalent years of experience in place of educational requirements, if applicable.

• Minimum of 2 years of outside sales experience, ideally in in-home, direct-to-consumer, or consultative sales.

• Proven track record of meeting or exceeding sales goals in a quota-driven setting.

• Excellent presentation and communication skills, with the capability to establish rapport quickly in face-to-face situations.

• Ability to accurately measure and evaluate project needs within customer residences.

• Proficient in using mobile devices, CRM systems, and digital tools for scheduling, quoting, and documentation purposes.

• Physical capability to safely navigate customer homes, carry product samples, and stand for extended periods as necessary.

• Ability to work independently, effectively manage time, and maintain an active sales pipeline.

• Valid driver's license with reliable transportation and the ability to pass an MVR screening per company requirements.

• If required by state or local regulations, you must either possess a salesperson license or pass the necessary licensing exam within sixty (60) days of starting this position.

🏝️ Benefits

• Health, Dental, and Vision insurance

• Life and Disability insurance

• Paid time off based on role, tenure, and location, including vacation, holidays, sick leave, and volunteer time

• Flexible spending and health savings accounts

• 401(k) Retirement plan with company matching

• Employee Assistance Program offering concierge, work/life services, and complimentary counseling for various needs

• Educational support programs, including tuition assistance and trade skills scholarships

• Business Travel Accident insurance

• Maternity and Parental leave

• Adoption assistance

• Lowe's Associate Discount along with a wide discount platform

• Additional discretionary benefits (based on eligibility), including annual bonuses, participation in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards