Implementation Specialist II

This is a fully remote position, open to applicants in California.

📋 Description

• Execute complex studio software project setups and modifications as per client requirements.

• Respond to incoming support calls and emails.

• Employ Asana checklists and adhere to established protocols for each project setup.

• Transfer or escalate issues to other team members as necessary.

• Utilize the Intercom ticketing system to manage client inquiries.

• Submit software development requests and bug reports to the development team on behalf of users.

• Train and provide ongoing support to fellow Implementation Specialists to assist with setups.

• Help plan and coordinate user communications as needed.

• Assist Technical Account Management with clients to ensure their setups are correctly enabled.

• Support the Digital Project Manager in maintaining the company's projects, including audits and checklists.

⛳️ Requirements

• Bachelor's degree.

• Over 3 years of experience in Customer Service.

• At least 1 year of experience in software implementation or project onboarding.

• Ability to manage high volumes of work and perform under pressure.

• Capability to hold oneself accountable for accurately completing tasks.

• Self-monitoring, self-aware, and self-correcting abilities.

• A proactive approach to finding solutions, rather than merely finishing tasks.

• An enthusiastic attitude towards delivering exceptional customer service.

• Eagerness to learn the intricacies of GreenSlate software platforms.

• Experience in supporting accounting or other business operations software.

• Knowledge of production workflows and basic accounting principles is advantageous!

• Excellent listening and communication skills.

• Highly focused and detail-oriented.

🏝️ Benefits

• Competitive salary packages customized to your experience, with opportunities for regular reviews and raises.

• Comprehensive Benefits: More than just the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts, and perks through the Holisticly platform.

• Full-Time Remote Flexibility: Enjoy remote work with all the necessary tools and support to remain connected and productive.

• Impactful Work: Contribute to projects that make a difference in the entertainment industry, directly influencing our future and instigating significant change.

• A Thriving, Collaborative Culture: Join a team that prioritizes open communication and creativity.