Implementation Delivery Lead – Channel Partners

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the effective development, configuration, testing, and delivery of benefits administration solutions for Channel Partner implementation clients.

• Collaborate with the Implementation Leader to conduct kickoff meetings, requirements discussions, and project status updates.

• Oversee implementation timelines, set expectations, foresee risks, and communicate delivery timelines.

• Evaluate client requirements and tailor system functionality accordingly.

• Work closely with Product Management, EDI, and other internal functional teams.

• Aid in validating benefits class matrices, requirements templates, rates, permissions, field options, site text, data imports, and vendor file exports.

• Configure and test system functionalities to ensure accurate client setups.

• Provide assistance with client training and educational initiatives.

• Review implementation processes to identify enhancements in efficiency, quality, and client satisfaction.

• Recognize implementation risks and formulate mitigation strategies.

• Mentor and coach Channel Partner implementation team members.

• Investigate, troubleshoot, and resolve client inquiries.

• Assist in testing and validating enhancements and configuration modifications.

• Manage and escalate client issues as necessary.

• Advise clients on best practices and suggest system or process improvements.

• Cultivate and sustain strong client relationships.

⛳️ Requirements

• Bachelor’s degree in a relevant field or equivalent combination of education and professional experience.

• At least 3 years of experience in account management, client services, implementation, or similar roles.

• Familiarity with benefits administration technology, HRIS platforms, payroll systems, or related software solutions.

• Excellent written and verbal communication skills suitable for both technical and non-technical audiences.

• Strong listening, problem-solving, and client relationship management abilities.

• Capability to operate efficiently and make sound decisions in a fast-paced, dynamic environment.

• Strong analytical and critical thinking skills.

• Ability to comprehend and manage complex business and technical concepts.

• Exceptional organizational skills, attention to detail, and project management capabilities.

• Advanced proficiency in Microsoft Excel, including VLOOKUPs, Pivot Tables, and data analysis methods.

• Capacity to handle multiple priorities and deadlines while maintaining accuracy and customer service.

• Some travel may be required.

• Preferred: experience in supporting Channel Partner implementations or benefits administration clients.

• Preferred: knowledge of enrollment platforms, eligibility processes, carrier integrations, and EDI functionality.

• Preferred: experience with software testing, UAT, and best practices in implementation methodology.

• Preferred: professional experience in Human Resources, Benefits Administration, Payroll, or HR Technology sectors.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance plans.

• Performance-based incentives available for most positions.

• A remote-first, office-friendly work environment.

• Employer-sponsored retirement savings programs.

• Opportunities for professional development, training, and access to career resources.

• A supportive and collaborative workplace culture.

• Resources for mental health, financial planning, and wellness.

• A fun, flexible, and creative work atmosphere.

• Opportunities for both professional and personal growth.