Implementation Coordinator

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Carry out comprehensive onboarding workflows for designated partners, ensuring timely advancement through each phase.

• Track application statuses across various systems and proactively resolve any delays or obstacles.

• Confirm that all necessary steps are completed in line with established processes and service level agreements (SLAs).

• Assess the performance of new partners according to a predetermined timeline.

• Leverage automated tools for due diligence, validation, and partner configuration setup.

• Examine system outputs for completeness and accuracy, pinpointing any exceptions or discrepancies.

• Initiate relevant workflows and actions based on system findings.

• Verify partner information and uphold data integrity across all platforms.

• Maintain thorough and audit-ready documentation in alignment with compliance standards.

• Ensure that all onboarding records are accurately documented within internal systems.

• Identify any gaps in information, inconsistencies, or breakdowns in processes.

• Elevate issues to senior team members with clear context and supporting documentation.

• Assist in resolving workflow impediments to sustain onboarding progress.

• Collaborate with internal teams (Compliance, Operations, Credit, Treasury) to facilitate onboarding activities.

• Engage in continuous improvement by spotting inefficiencies in workflows or systems.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree preferred, or a relevant combination of education and experience in business, compliance, or technical fields.

• A minimum of 1 year of experience in operations, onboarding, or financial services is preferred.

• Experience in payments, fintech, or remittance sectors is advantageous.

• Familiarity with workflow tools, CRM systems, or onboarding platforms is preferred.

• Bilingual fluency is required, including professional-level communication skills in English (both written and verbal).

• Strong operational judgment and problem-solving abilities.

• Capacity to make decisions within established guidelines.

• Exceptional attention to detail and data accuracy.

• Ability to manage multiple workflows in a fast-paced environment.

• Effective communication and coordination skills with stakeholders.

• Comfort with automated systems and interpreting system outputs.

🏝️ Benefits

• Comprehensive health benefits.

• Opportunities for professional development and growth.

• Flexible work arrangements.

• Dynamic and inclusive work environment.