Implementation and Client Analytics Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the onboarding, implementation, and technical support initiatives for institutional clients utilizing Tutor.com services.

• Coordinate implementation schedules, launch activities, training sessions, and client communications to ensure successful rollouts.

• Cultivate robust relationships with institutional stakeholders while acting as a trusted advisor throughout the client journey.

• Assist clients with integrations involving Learning Management Systems (LMS), authentication platforms, and student information systems.

• Offer expertise on technologies and standards such as LTI, SAML, CAS, and Shibboleth.

• Collaborate with Product, Engineering, Operations, and Customer Success teams to address technical challenges and enhance implementation processes.

• Examine institutional usage, engagement, and outcome data to uncover trends, opportunities, and areas for program enhancement.

• Create client-facing reports, dashboards, visualizations, and presentations that demonstrate program effectiveness, ROI, and student impact.

• Convert complex datasets into actionable insights that aid strategic decision-making for both clients and internal stakeholders.

• Assist in developing scalable reporting processes, analytics best practices, and data governance standards.

• Work collaboratively across teams to enhance reporting workflows, implementation processes, and client-facing tools.

• Contribute to strategic client reviews, renewals, and impact discussions through data-driven narratives and recommendations.

⛳️ Requirements

• A bachelor’s degree and 3–5 years of experience in implementation, project management, customer success, client services, or a related field.

• Proven experience managing multiple client implementations concurrently while delivering outstanding customer service.

• Familiarity with Learning Management Systems (LMS) and related technologies, including authentication and integration standards such as LTI, SAML, CAS, and Shibboleth.

• Proficient in working with data and reporting tools, including advanced Excel functions and SQL.

• Experience with Salesforce, Power BI, Tableau, SSRS, or similar reporting and visualization platforms is highly preferred.

• Ability to interpret intricate datasets and clearly present insights to both technical and non-technical audiences.

• Excellent written, verbal, and presentation skills, with comfort in leading client-facing discussions.

• Highly organized, detail-oriented, and adept at managing multiple priorities in a fast-paced setting.

• A proactive problem solver who enjoys learning new technologies and identifying scalable solutions.

• Preferred experience working with higher education institutions, K-12 school districts, public libraries, or education technology organizations.

• A collaborative partner who effectively engages with both technical and business teams.

• Passionate about leveraging data, technology, and student support services to enhance educational outcomes.

🏝️ Benefits

• The Princeton Review and Tutor.com provide a competitive salary that corresponds with experience and skills.