Hotfix Developer, Technical Service

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Investigate and address urgent production challenges raised by Success, Support, Project, or Account Management teams.

• Write and execute SQL queries for data corrections, imports, exports, and reporting adjustments.

• Conduct root-cause analysis on transactional data, logs, and system behaviors.

• Read and comprehend the PHP/Symfony codebase to troubleshoot issues and verify system logic.

• Develop and execute custom PHP and SQL scripts for bulk updates, data migrations, or exports.

• Safely deploy fixes using internal tools like Phing, ensuring rollback plans are in place when necessary.

• Collaborate with Support, Success, Account Management, Core, and other cross-functional teams to clarify requirements and validate solutions.

• Thoroughly document fixes in Jira, including logic, risks, and testing procedures.

• Participate in Hotfix sprint planning, standups, and reviews.

• Assist in the maintenance and enhancement of Hotfix workflows, documentation, and best practices.

• Provide proactive updates on ticket progress, risks, and obstacles.

⛳️ Requirements

• 2–4 years of experience in software development, technical support engineering, or a developer-facing technical role.

• Strong SQL capabilities, including queries, updates, imports/exports, and data validation.

• Solid understanding of debugging and troubleshooting transactional or log-based systems.

• Proficiency in PHP and familiarity with the Symfony framework.

• Experience with Git workflows and deployment pipelines.

• Familiarity with MySQL Workbench, Docker, and Graylog or similar logging tools.

• Strong analytical and problem-solving skills.

• Ability to work effectively under pressure and meet tight deadlines.

• Clear written and verbal communication skills when interacting with non-technical stakeholders.

• Professional fluency in English, both written and spoken.

• Experience in building or maintaining exports, reporting tools, or custom client scripts is a plus.

• Familiarity with ACH processing is a plus.

• Prior client-facing support, success, or technical troubleshooting experience is advantageous.

• Experience documenting technical fixes for non-technical audiences is beneficial.

• Must reside in and be legally eligible to work in a Latin American (LATAM) country.

• Willingness to work under an Independent Contractor Agreement and manage own taxes and benefits.

• Willingness and capacity to work during EST business hours.

• Willingness to purchase equipment upfront and receive reimbursement later.

• Fluency in spoken and written English.

• CV must be submitted in English.

🏝️ Benefits

• Compensation linked to market data.

• We reward contributions.

• Flexible time-off policy.

• Commitment to career development.

• Work from home.