Hospice Intake Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Receive and process referrals for hospice care from members of the Guiding Light Hospice marketing team, healthcare providers, families, and other sources.

• Verify insurance eligibility and coverage, including obtaining initial authorizations for services and pursuing reauthorization for ongoing or additional services.

• Coordinate with healthcare professionals, such as physicians, nurses, and social workers, to collect necessary demographic and medical information along with other documentation.

• Communicate effectively with patients and their families to clarify the hospice program, services available, and care expectations.

• Collaborate with the billing team to ensure that managed care customers are billed in accordance with managed care organization agreements.

• Establish and nurture positive working relationships with current and prospective managed care customers.

• Respond promptly to requests and concerns from managed care customers.

• Assist in enhancing community, customer, payer, and patient perceptions of Guiding Light Hospice as a high-quality service provider.

• Coordinate the scheduling of admissions and ensure timely transitions to hospice care.

• When applicable, arrange for hospice nurse practitioners to complete initial face-to-face visits.

• Collaborate with insurance companies to verify coverage and secure authorizations for hospice services.

• Maintain accurate and confidential patient records, ensuring compliance with regulatory standards and organizational policies.

• Provide continuous support and assistance to patients and families throughout the intake process, addressing their questions, concerns, and emotional needs.

⛳️ Requirements

• Bachelor's degree in social work, nursing, healthcare administration, or a related field (preferred).

• Previous experience in hospice, healthcare coordination, or patient advocacy.

• Strong interpersonal skills and the ability to communicate effectively with individuals from diverse backgrounds.

• Compassionate and empathetic approach to supporting patients and families during challenging times.

• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities simultaneously.

• Knowledge of medical terminology, healthcare regulations, and insurance procedures.

• Proficiency in computer applications, including electronic medical records systems and Microsoft Office Suite.

• Ability to maintain confidentiality and adhere to ethical standards while handling sensitive information.

• Demonstrate autonomy, organization, assertiveness, flexibility, and cooperation in executing job responsibilities.

🏝️ Benefits

• Highly Competitive Salary and Bonus Opportunity

• Paid Weekly

• 401K with Company Match

• Medical, Dental and Vision Insurance

• Generous PTO Plan

• Six Paid Holidays