HIM Supervisor

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Plan, direct, and coordinate the operations of the managed Health Information Management (HIM) functional unit.

• Supervise and manage staff effectively.

• Communicate and collaborate with the HIM Department and Digital Health Technology Services (DHTS).

• Organize daily workflow and assign work tasks.

• Monitor assignments to ensure adequate daily coverage.

• Collaborate with hospital and clinic personnel to address issues and ensure the integrity of electronic health records.

• Review daily work queues, identify priorities, resolve issues related to target achievement, and adjust assignments as needed.

• Apply applicable state and federal laws as well as regulatory requirements to the work unit.

• Ensure quality standards, timeliness, and customer satisfaction metrics are achieved.

• Recruit, select, orient, and train new staff in collaboration with the HIM System Manager.

• Identify professional development needs, initiate ongoing training, and monitor progress.

• Oversee staff productivity and uphold quality expectations.

• Recommend performance standards and conduct annual performance reviews with the HIM System Manager.

• Serve as a technical expert for staff inquiries, problems, and challenging customer situations.

• Recommend departmental policies and procedures, including the documentation and testing of database logic requirements.

• Provide timely verbal and written responses to both internal and external customers.

• Develop operating goals and objectives; recommend, implement, and administer operating protocols and procedures.

• Engage in employee engagement initiatives based on work culture scores and action plans.

• Perform other related duties as necessary.

⛳️ Requirements

• A high school diploma is required.

• A bachelor's degree in a relevant field is preferred.

• Minimum of 6 years of experience in a progressive healthcare setting is required; an associate's degree in healthcare or business may substitute for two years, while a bachelor's degree may substitute for four years.

• Strong verbal and written communication skills are essential.

• Experience in data entry is necessary.

• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint, is required.

• Familiarity with standard medical terminology, anatomy, and physiology is expected.

• Critical thinking skills and the ability to collect and analyze complex problems are necessary.

• Ability to organize, prioritize, and multitask effectively is required.

• A strong customer service background and the ability to perform under pressure and time constraints are essential.

• Ability to create and implement departmental policies, rules, and regulations for verifying patient information, collecting payments, and maintaining records and forms is necessary.

• Knowledge and application of situational leadership skills are expected.

• Ability to lead teams and maintain effective relationships with personnel is essential.

• Understanding of general accounting principles is required.

• Knowledge of Health Information Systems (HIS) and Epic Electronic Health Records (EHR) is strongly preferred.

• Certification as a Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) is strongly preferred.

🏝️ Benefits

• Equal Opportunity Employer dedicated to providing employment opportunities without regard to protected characteristics.

• Reasonable accommodation information and provisions are available upon request.