Help Desk Manager – Financial, Secret+

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily supervision, direction, and guidance for contract personnel tasked with remote-access user support and training.

• Organize, direct, and monitor the activities of skilled personnel.

• Plan personnel rotations to guarantee efficient and effective helpdesk coverage and support operations.

• Collaborate with the government lead and assist contract personnel providing remote-access user support and training.

⛳️ Requirements

• U.S. Citizenship is mandatory.

• Clearance: Secret or higher is required.

• At least five (5) years of DoD experience within the last ten (10) years supporting and managing large, complex program management for DoD customers using Oracle Federal Financials.

• Experience as a project/team lead or possess Agile certification to ensure effective coordination with the government lead.

• Minimum of seven (7) years’ experience in the past ten (10) years directly supporting DAI financial and accounting operations.

• Preferred experience with DAI modules, including Budget to Report, Cost Accounting, Procure to Pay, Oracle Time and Labor, OAS, and Order to Cash.

• At least 1 year of experience with AI tools and integration.

• Exceptional communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.

• Strong organizational and time management abilities, with a focus on prioritizing tasks and meeting deadlines.

• Detail-oriented with a commitment to accuracy and problem-solving.

• Capability to work both independently and collaboratively within a team setting.

🏝️ Benefits

• Family Health Care (54% cost covered for the entire family)

• Family Dental (54% cost covered for the entire family)

• Family Vision (54% cost covered for the entire family)

• Flexible Spending Account

• Overutilization bonuses for Time and Materials (T&M) contracts

• Lifetime Event Bonuses (e.g., child, marriage)

• Profit-sharing arrangement for any work brought into the company

• Unlimited Leave with Approval

• 401k with 100% employer match on the first 4% invested

• $1,000 training budget