Healthcare Advocate – New Grad/Early Career Talent

This is a fully remote position, open to applicants in United States.

📋 Description

• Address intricate user cases from start to finish, initiating from AI handoff to the final resolution.

• Reach out to providers and insurers through phone, email, and fax to validate coverage, rectify claim and billing discrepancies, and facilitate the next steps.

• Examine and categorize issues relating to benefits, eligibility, claims, prior authorization, billing codes, and payment responsibilities.

• Support the user by advancing cases with determination, providing clear escalation paths, and ensuring thorough documentation.

• Effectively communicate with users by managing expectations, sharing updates, and clarifying options in straightforward language.

• Keep detailed case notes to ensure that anyone reviewing the case can easily understand what transpired, what changed, and the subsequent steps.

• Engage in ongoing learning about healthcare regulations, payer behaviors, and internal guidelines, and apply this knowledge promptly.

• Enhance operational efficiency by working collaboratively with other Healthcare Advocates, recognizing recurring issues, refining workflows, and assisting in the development of scalable playbooks.

• Collaborate with Product and Engineering teams to transform real case patterns into product enhancements and improved automation.

⛳️ Requirements

• You have personally navigated a complex healthcare or insurance scenario — whether for yourself, a family member, or a partner — and understand the experience of being on hold, deciphering an Explanation of Benefits (EOB), or contesting a denied claim.

• You are comfortable with reading and interpreting EOBs, or eager to learn quickly — a bonus if you've previously navigated one for someone you care about.

• You possess a strong intuition for problem-solving in uncertain situations — often, there is no existing playbook for what you'll encounter, and you'll need to determine the appropriate next steps independently.

• You have excellent written communication skills, as nearly all user interactions occur through chat rather than phone — clarity, warmth, and precision are essential under pressure.

• You feel at ease being assertive and persistent with institutions (such as insurers and provider billing offices) on behalf of others.

• You have a genuine interest in healthcare, insurance, or patient advocacy as a field for your career development — this role is foundational, rather than just a stepping stone.

🏝️ Benefits

• Competitive salary

• Flexible working hours

• Professional development budget

• Home office setup allowance

• Global team events