Health Information Specialist

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Process all requests for the release of information (ROI), particularly medical record inquiries, promptly and efficiently.

• Protect patient confidentiality and guarantee authorized access to medical data in accordance with company policy and HIPAA standards.

• Receive and handle requests for patient health information in line with company and facility regulations.

• Ensure the confidentiality and security of sensitive information.

• Maintain a thorough understanding of company and facility software.

• Comply with company and customer facility codes of conduct and policies.

• Notify the manager of any work-related challenges, site issues, and varying workloads.

• Oversee, secure, compile, and maintain precise and complete patient health records.

• Prepare new patient charts using both paper documents and/or electronic health records.

• Generate digital images of documents for electronic medical records.

• Retrieve and properly transmit patient records to both internal and external requestors.

• Handle inbound and outbound calls.

• Provide assistance to patients who walk in as necessary.

• Support with faxes, mail, and data entry tasks.

• Meet the productivity standards set for the site.

• Schedule pickups as required.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED.

• Ability to travel between locations as necessary.

• Willingness to work overtime during busy seasons when needed.

• Basic proficiency in computer use.

• Comfortable operating phones, fax machines, printers, and other common office equipment regularly.

• Professional verbal and written communication skills in English.

• Detail-oriented and focused on maintaining accurate and compliant medical record information.

• Strong data entry capabilities.

• Ability to work independently while adapting to shifting priorities and role requirements.

• Proficient in organizing and managing multiple tasks.

• Capable of responding to requests in a fast-paced setting.

• Experience in a healthcare environment is a plus.

• Previous experience in production/metric-based roles is advantageous.

• In-person customer service experience is beneficial.

• Ability to establish relationships with on-site clients and customers is a plus.

• Willingness to share new ideas, process improvement suggestions, and feedback with internal stakeholders is a bonus.

• This position is not eligible for employment sponsorship.

• May be required to undergo post-offer health screenings and provide or complete vaccinations such as flu, Tdap, and COVID-19, subject to client requirements.

🏝️ Benefits

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor.

• Company equipment will be provided (including computer, monitor, virtual phone, etc.).

• Paid Time Off (PTO).

• Health Insurance.

• Vision Insurance.

• Dental Insurance.

• 401k Savings Plan.

• Tuition Assistance.